Contact
Write to the operator
Write to the operator by email. There is no live chat on this website and no contact form. If your message concerns a case, put the case number in the subject line.
- support@uora.ae
- Operator
- P L M Portal L.L.C.
- Trade licence
- 1473120
- Seat of arbitration
- Dubai, United Arab Emirates
Questions about a case that is under way
The support address is for questions about the platform itself — an account, a payment, a document that will not open. It is not a channel to the arbitrator.
A procedural question about a live case must be raised through the case page, so that it enters the record. A message sent to the support address does not enter the case record.
Sign in and open the case, or use the link in the notice you were sent.
Registered office
This address identifies the operator. The platform is operated online: documents are filed through the case page, and correspondence about the platform should go to the email address above.
- Registered office
- P L M Portal L.L.C. The Metropolis Tower, Office 1305 Marasi Drive Business Bay Dubai United Arab Emirates
- Trade licence
- 1473120
- Seat of arbitration
- Dubai, United Arab Emirates
Before you write
Four pages answer most questions without an exchange of email.
- How it works — what happens at each stage, and the deadline attached to it.
- The UORA Rules — the instrument that answers most procedural questions, published in English and Arabic.
- Fees — what each step costs and when it is payable.
- Legal notice — the operator's identity in full, and the notice that appears in the footer of every page.